At Night Shift Energy, we stand behind the quality of our physician-formulated energy drinks. We're committed to ensuring every night shift worker receives products that meet our high standards. This policy outlines how we handle returns, refunds, and product issues for purchases made through our official website.

1. Our Product Quality Guarantee

We take pride in delivering fresh, high-quality energy drinks formulated specifically for professionals who work through the night. If you receive a product that is damaged, defective, or doesn't meet our quality standards, we'll make it right.

2. Damaged, Defective, or Incorrect Products

We understand that shipping issues happen. If your order arrives with any of the following problems, we're here to help:

• Damaged packaging or crushed cans

• Leaking or punctured containers

• Products that appear spoiled, discolored, or have unusual odor

• Expired products (past the "best by" date upon delivery)

• Wrong products or flavors shipped

• Missing items from your order

Timeframe for Reporting Issues

Please report any product quality issues within 14 days of delivery. This allows us to promptly investigate and resolve your concern.

How to Report a Problem

1. Contact our Customer Care team at support@nightshiftenergy.com

2. Include your order number and a brief description of the issue

3. Attach clear photos of the damaged or defective product(s)

4. Our team will respond within 1-2 business days with a resolution

Resolution Options

For verified quality issues, we will offer one of the following at our discretion:

• Full replacement of the affected product(s) at no additional cost

• Full refund to your original payment method

• Store credit for future purchases

Important: For food safety reasons, we do not require you to return damaged or defective beverage products. Please dispose of any compromised products safely.

3. Non-Returnable Items

Due to the consumable nature of our products and food safety regulations, we cannot accept returns in the following situations:

• Products that have been opened or partially consumed

• Change of mind or taste preference (e.g., "I didn't like the flavor")

• Products purchased from third-party retailers (Amazon, grocery stores, etc.)

• Orders placed more than 14 days before the issue was reported

• Products damaged due to improper storage after delivery (see definition below)

• Items purchased during clearance or final sale promotions (unless defective)

• Gift cards or promotional items

Definition of Improper Storage: "Improper storage" refers to conditions that may compromise product quality after delivery. This includes exposure to direct sunlight for extended periods, freezing temperatures (below 32°F/0°C), extreme heat (above 100°F/38°C), humid environments, or storage in non-food-safe areas. For best results, store Night Shift Energy products in a cool, dry place at room temperature (60-77°F/15-25°C).

Note: This policy aligns with industry standards for consumable beverage products. Major energy drink brands, including our competitors, maintain similar policies to ensure product safety and integrity.

4. Order Cancellations

If you need to cancel an order, please contact us immediately at support@nightshiftenergy.com. We can only cancel orders that have not yet been shipped. Once an order enters the shipping process, it cannot be cancelled.

For successfully cancelled orders, a full refund will be processed to your original payment method within 5-7 business days.

5. Exchanges

We do not offer direct product exchanges due to the perishable nature of beverages and the complexity of reverse logistics for liquid products.

If you received the wrong product or wish to try a different flavor, please contact our Customer Care team. For shipping errors on our part, we will send the correct product at no additional charge.

6. Refund Process & Timeline

Total Estimated Refund Timeline: 8-17 business days (5-7 business days for our processing + 3-10 business days for bank processing)

Once your claim has been approved:

• Refunds are processed within 5-7 business days

• Credit will be issued to your original payment method

• You will receive an email confirmation when the refund is processed

• Please allow an additional 3-10 business days for the credit to appear on your statement, depending on your financial institution

Original shipping charges are non-refundable unless the issue was caused by our error (wrong product shipped, defective item, etc.).

7. Shipping Damage & Lost Packages

Visible Shipping Damage

If your package arrives with visible damage to the exterior box, we recommend:

1. Taking photos of the damaged packaging before opening

2. Inspecting the contents and documenting any product damage

3. Contacting us within 48 hours with your order number and photos

Lost or Undelivered Packages

If tracking shows your package as delivered but you haven't received it, or if your package appears to be lost in transit:

1. Check with neighbors and any secondary delivery locations

2. Allow 2 additional business days as packages sometimes show as delivered early

3. Contact us with your order number — we'll work with the carrier to locate your package or arrange a replacement

8. International Orders

At this time, Night Shift Energy ships only within the United States. International orders are not available.

For international visitors: If you attempt to place an order with a shipping address outside the United States, our checkout system will notify you that we are unable to ship to your location. We are actively exploring international shipping options and encourage you to join our mailing list to be notified when we expand shipping to additional countries.

9. Purchases from Third-Party Retailers

Products purchased from authorized retailers such as Amazon, grocery stores, convenience stores, or other third-party sellers are subject to that retailer's return policy. Please contact the retailer directly for return or refund requests.

If you experience a product quality issue (such as a manufacturing defect) with a Night Shift Energy product purchased from a third party, please contact us at support@nightshiftenergy.com with:

• The name of the retailer where you purchased the product

• Date of purchase (if known)

• Photos of the product and any lot/batch codes visible on the can

• Description of the issue

We take product quality seriously and will investigate all reported issues.

10. Policy Abuse

Night Shift Energy reserves the right to refuse refunds, replacements, or future orders if we detect patterns of abuse, fraudulent claims, or violation of this policy. Excessive or suspicious refund requests may result in account review.

11. Contact Us

Our Customer Care team is here to help. If you have any questions about this policy or need assistance with an order, please reach out:

Email: support@nightshiftenergy.com

Website: www.nightshiftenergy.com/contact

Response Time: We aim to respond to all inquiries within 1-2 business days

Policy Updates: Night Shift Energy reserves the right to modify this return policy at any time. Changes will be posted on our website with an updated effective date and version number. Continued purchases after policy changes constitute acceptance of the revised terms.

Thank you for choosing Night Shift Energy.
Fuel Your Night. Own Your Shift.